ITV News: Energy Suppliers to Pay £8 Million in Customer Compensation Failures
Several energy suppliers in the UK have agreed to pay £8 million in compensation to customers after it was found that they failed to provide the right information at the right time.
The UK energy regulator, Ofgem, found that these suppliers failed to provide information about how to switch suppliers, how to access cheaper tariffs and how customers could contact them to make complaints. This is known as the “duty to treat customers fairly” and is a basic requirement for all energy suppliers.
As a result of the investigation, seven energy suppliers will pay a total of £8 million to affected customers. These suppliers have also agreed to make changes to the way they operate in the future, such as providing more information to customers and improving their customer service.
#EnergyCompensation #Ofgem #EnergySuppliers #CustomerRights #FairTreatment
Several UK energy suppliers have agreed to pay £8 million in compensation to customers after failing to provide the correct information. The suppliers also agreed to make improvements to the way they operate to ensure that they treat customers fairly. #BUSINESS